Robi, ALL’s guide, with a headset, waving

Talk to Robi. She fixes almost everything.

Robi is the chat on this page, and she is not a bot that only says hello. With your email and a 6-digit code she can act on your account: find your payment, resend your license, free up a computer and more.

Robi, ALL’s guide

What happened? Tell Robi.

If you would rather talk, she answers by voice too.

Robi does much more than say hello

She has real power over your own account. This is what she settles for you, without waiting for anyone.

  • You paid and got nothingShe finds your payment and sends you the license.
  • You lost the license or the access linkShe resends it to you by email.
  • The install failedPaste the error in the chat and she finds the fix.
  • You changed computersShe frees one of your 3 seats so you can activate the new one.
  • Pause or resume your planShe does it when you ask.
  • RefundsShe handles them within the policy, summarized below.
  • Questions about plans, privacy and securityShe explains them plainly and points you to the page with the detail.

Tap a problem and see how it goes

This is how a conversation with Robi sounds. Pick the case closest to yours.

You paid and got nothing

Robi finds the payment and sends you the license.

Robi, ALL’s guide
I paid for ALL today and nothing arrived.

I will check it with you. Which email did you pay with? I will send you a 6-digit code to confirm it is you.

mia@mail.com. The code just arrived: 483920.

Thanks, Mia. I found today’s payment. I just sent the license to your email; check your spam folder too. For your safety I do not put it here in the chat.

Action recorded: license sent by email

You lost the license or the access link

You verify your email and Robi resends it.

Robi, ALL’s guide
I lost my license link and I cannot get in.

No problem, this is quick. Tell me your email and I will send you a 6-digit code.

It is mia@mail.com. The code is 105772.

Done. I resent the link to your email. Links and licenses always arrive by email, never in the chat.

Action recorded: link resent by email

The install failed

You paste the error message and Robi looks for the fix.

Robi, ALL’s guide
The install failed. It says “permission denied” and stops.

Thanks for pasting the message, that is all I need. It says the installer was not allowed to write to a folder, and that can be fixed.

I will give you the steps right here, one at a time. If another message shows up, paste it and we keep going together until it is installed.

You changed computers

Your license covers up to 3. Robi frees a seat for the new one.

Robi, ALL’s guide
I bought a new computer and ALL will not let me activate it.

Your license covers up to 3 computers and all 3 are in use. Which one should I free?

The old laptop.

Done, I freed that seat. You can activate ALL on the new computer now.

Action recorded: one seat freed

Pause or resume your plan

You ask Robi and it is done.

Robi, ALL’s guide
I want to pause my plan for a few months.

Of course. Confirm with your 6-digit code and I will pause it.

Code 770314.

Your plan is paused. Whenever you want to come back, tell me and I will resume it.

Action recorded: plan paused

Asking for a refund

Within the policy, Robi handles it right away.

Robi, ALL’s guide
I paid for the monthly plan yesterday and it was not what I wanted. Can I get my money back?

You are within 3 days of that charge, so yes, I can do it. I will refund the latest charge of your monthly plan. Do you confirm?

Yes, confirm it.

Done. The refund goes to your card; your bank shows it on its own schedule.

Action recorded: latest charge refunded

Questions about the plans

Robi explains them and helps you choose.

Robi, ALL’s guide
Which plan is right for me?

There are three. Monthly, USD 3.99 a month: pause or cancel any time. Lifetime, USD 19.99 one time: this version is yours forever. Lifetime + Updates, USD 39.99 one time: you get every new version.

All of them include up to 3 computers. Will you use it for a short time or a long one?

Questions about privacy and security

Robi answers and points you to the page with the detail.

Robi, ALL’s guide
What does ALL see on my computer?

I will explain it plainly. This page tells who sees what: Who sees what, and this one how everything is protected: Is ALL safe?

If anything is unclear, ask me whatever you like.

How it works, in a few words

To act on your account, Robi first needs to know it is you.

  1. Type your emailThe one from your purchase or your account.
  2. Type the 6-digit codeIt arrives at that email, and only you can see it.
  3. Robi acts on your accountOnly yours, and only on what you ask.
  • Links and licenses always arrive by email, never in the chat.
  • Every action Robi takes is recorded.

What Robi leaves to a person

Changing the email on your account is very personal, and we prefer that a person at Fynory sees it and not a chat. Robi hands you over to someone who can.

The same goes for odd cases, the ones that fit no rule. Write to us at support@all-mcp.fyi and a person will look into them.

Refunds, in short

Monthly plan
The latest charge, within 3 days of it being made.
Lifetime
Within 5 days of the purchase.

A refund may be refused after heavy use. The full text is in the Terms.

Contact

If you would rather write to a person, we are here.

Email
support@all-mcp.fyi
Company
Fynory LLC, operator of ALL
Your account
Go to my account
Legal
Terms · Privacy
Robi, ALL’s guide, with open arms

Something not working? Tell Robi.

Write to her or call her. Most of the time she settles it in a moment.

Talk to Robi
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